Terms of Service

Thank you for choosing Van Rental NYC for your transportation needs. By accessing our website at vanrentalnyc.com, or by engaging with our services through booking, purchase, or request, you, the “Client,” consent to abide by our terms of service (“Terms”), alongside our website acceptable use policy (“AUP”) and privacy policy (“PP”), available on our privacy policy page. These documents collectively establish a binding legal agreement between you and Van Rental NYC, so we encourage you to review them thoroughly.

Pricing, Fees, and Additional Charges

  • Base Rates: A 7% fuel surcharge is applied to the base rate of all services. For hourly reservations, billing begins when the vehicle departs from our premises and concludes upon its return, subject to a minimum duration requirement.
  • Gratuities: A mandatory 20% gratuity for the driver is included in the base rate for all services.
  • Waiting Time: Additional fees apply for exceeding the designated waiting period, varying by the type of service.
  • Limousines/Buses: Incidental expenses such as tolls, parking, and airport fees for limousines or buses will be itemized on your invoice.
  • Airport Service: Additional fees are incurred for airport greetings and late-hour pickups.
  • Cancellation Policy: Cancellations must be made within the specified period to avoid charges, including the total fare, gratuity, and any other associated costs.
  • Referral Fees: Services outsourced to third parties may be governed by different conditions.
  • Billing: Charges are applied to the Client’s credit card post-service or according to our cancellation policy. We accept most major credit cards.
  • No-Show Fees: Fees will be charged for passengers who fail to appear, as detailed in our terms.
  • Holiday Surcharge: Services on public holidays are subject to additional fees.
  • Event Services: Transportation for special events may have unique terms regarding billing and minimum reservation durations.

Vehicle Damage

Clients are responsible for any damage to Van Rental NYC vehicles or property caused by them or their party during the service. The terms outline applicable charges for repairs and cleaning.

Service Commitment and Limitation of Liability

Van Rental NYC is committed to providing the requested services to the best of our ability. However, we are not liable for delays or failures resulting from circumstances beyond our control, such as adverse weather, traffic conditions, or vehicle malfunctions.

Client Behavior

We strive to maintain a safe and respectful environment for both clients and drivers. Engaging in prohibited behaviors, including smoking, consuming alcohol, or disregarding driver instructions, may result in service termination.

Website Usage Guidelines

Our AUP details prohibited activities, such as hacking, distributing viruses, network attacks, spamming, and copyright violations. Violations may lead to account suspension or legal actions.

Modifications to Terms and AUP

Van Rental NYC reserves the right to modify these Terms and the AUP at any time. Changes become effective upon posting on our website. We recommend reviewing these documents periodically.

Acceptance of Terms

By utilizing Van Rental NYC’s services and website, you acknowledge and consent to these Terms of Service, including our AUP and PP. Continued use of our services following updates indicates acceptance of the revised terms.